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Los Angeles VACATION RENTAL MANAGEMENT SERVICE

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Host Terms and Conditions

1. Introduction

a) CleanKeyHost provides Airbnb Host Management services.

b) These terms and conditions (“Host Terms”) apply to your registration as a “Host” with CleanKeyHost (“we” or “us”) and to any and all services which we supply to you, as a CleanKeyHost registered customer (“Customer”).

c) Your registration with CleanKeyHost is conditional on your agreement to these Host Terms in full.

2. Definitions

a) In these Host Terms, Customers who are acting in their capacity as hosts (who are allowing their property to be occupied by Guests) will be referred to as “Hosts” and individuals who are acting as guests at such property will be referred to as “Guests”. For the avoidance of doubt these Host Terms shall not apply to the Hosts who will be subject to the Hands­Off Terms (and who are defined therein) and/or the other agreements relating to full­time management of a listing.

b) We may amend these Host Terms at any time by posting the amended terms on the website www.cleankeyhost.com (“Site”). All amended terms will automatically take effect immediately on posting. Please check these Host Terms periodically to inform yourself of any changes. In continuing to use the Site and/or our services you confirm that you accept the then current Host Terms in full at the time you use the Site and/or our CleanKeyHost services.

c) These Host Terms should be read in conjunction with our Website Terms and Privacy Policy, which are posted on the Site.

3. Services

a) We provide Services to you, the Host, in order to ensure that the property you make available for occupancy by Guests (“Property”) is “guest ready”. Our services (as defined below) are provided to you in order to complement your booking made with an Approved Booking Supplier (as defined below in clause 3.2) (“Booking”) for the occupation of the Property by a Guest.

b) Subject to the receipt of a valid Service Request (defined below) we agree to provide any or all of the following Services as requested by you, the Host, with reasonable skill and care and in accordance with these Host Terms:

Housekeeping services (as set out in Appendix A)

Check­in services (as set out in Appendix B)

c) A request for the receipt of any of the above CleanKeyHost services can be made by you on the Site or by contacting us on (+1) 786 671 1985 or through our email address: contact@cleankeyhost.com.

d) A Service Request shall be submitted by a Host at least 48 hours in advance of the intended time of service failing which extra charges shall apply as specified on the Site’s Service & Pricing Section.

e) We shall endeavor to respond to your Service Request(s) within 48 hours of receipt of the same. We are entitled to appoint sub­contractors to provide any and all of the CleanKeyHost services to you (“Third Party Suppliers”) and the terms and conditions of such third party services shall apply to the relevant services in addition to these Host Terms.

4. Charges and Payment

a) Details of our Service Levels and Service charges for our CleanKeyHost Services (“Charges”) are set out on our Site at: Cleankeyhost.com.

b) We will render invoices to you in respect of each Service Request (and the related CleanKeyHost services) and such invoices may include services provided by Third Party Suppliers. The Charges shall be payable immediately upon receipt of the invoice and in any event prior to the relevant CleanKeyHost service, to the bank details specified therein. We reserve the right to cancel a CleanKeyHost service if we do not receive payment prior to commencement of that service.

c) When you make a Booking you may also agree with the Approved Booking Supplier that they supply certain guest services to you and/or your Guest(s) (“Guest Services”). The provision of Guest Services shall be governed by the Approved Booking Supplier’s terms and conditions and any fees payable for such services shall be included in the accommodation fees quoted by the Approved Booking Supplier.

d) For the avoidance of doubt you will not be entitled to withhold by way of set­off, deduction or counterclaim any amounts which you owe to the Approved Booking Supplier against any amounts that you owe to us or vice versa.

e) The cancellation or termination of a Booking by you or the Approved Booking Supplier shall in no way release you from your obligation to pay our Charges in respect of our CleanKeyHost services in accordance with these Host Terms.

5. Host Obligations

a) In order to allow us to provide the CleanKeyHost services set out in these Host Terms you agree that you will:

b) By agreeing to these Host Terms you warrant that you are a registered Host with a booking services supplier which is either Airbnb or another supplier approved by us in

writing (“Approved Booking Supplier”) and have a confirmed Booking.

c) You understand and agree that CleanKeyHost does not act as an insurer and that you shall obtain the appropriate insurance for the Property and its contents.

d) You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses including (without limitation) reasonable legal fees, arising out of, or in connection with, any breach by you of these Host Terms or the terms of any agreement you may have in place with the Approved Booking Supplier from time to time.

6. Cancellation

a) You may withdraw a Service Request and cancel the relevant CleanKeyHost services up to 24 hours before commencement of such services (“Cancelled Services”).

b) Any Charges already paid in respect of Cancelled Services shall be refunded to you. For the avoidance of doubt, we shall not refund any charges already paid in respect of any CleanKeyHost Services that are cancelled less than 24 hours before they are due to commence but such charges shall be credited towards your account for the next CleanKeyHost service that you request.

c) a cancellation fee of $500 is payable if our service is cancelled within three months of service commencement (deemed to be the date of agreeing to our terms and conditions)

7. Termination

a) If your CleanKeyHost account is terminated for any reason in accordance with the Website Terms, the agreement between you and us set out in these Host Terms shall immediately terminate.

b) Upon termination of your CleanKeyHost account we will cease to provide our services to you with immediate effect.

c) The Charges for our services provided up until the date of termination shall become payable immediately following termination and receipt of our final invoice.

d) You agree to pay interest on any amount payable under these Host Terms and not paid on the due date, for the period from the due date to the date of payment at a rate equal to 10% of the unpaid amount.

8. Liability

a) You agree that our liability in respect of any loss under these Host Terms will be limited in accordance with the terms and conditions set forth herein.

b) We do not have the authority to form a binding agreement between you and a Guest for the occupation of the Property. You will contract directly with a Guest and we will not be liable in respect of any matter arising which relates to a Booking between you, as a Host, and a Guest. Nor will we be liable in respect of any matter arising between you, as Host, a Guest and/or an Approved Booking Supplier.

c) We will not be liable for the provision of services by third parties (including Third Party Suppliers) nor will we be liable if any CleanKeyHost services requested by you are unavailable.

d) We will not be liable to you or be deemed to be in breach of these Host Terms by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control such as shortages, unavailability, overbooking, severe weather, power or other utility cut­off, burglary, natural disaster, strikes, governmental action, terrorism, war, civil unrest or other similar occurrences.

e) In no event shall we be liable for exemplary, incidental, indirect, special or consequential damages or for any business, financial or economic loss such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity arising out of or resulting from these Host Terms (even if we have been advised of the possibility thereof) and whether such loss arises as a result of negligence, breach of contract, tort or otherwise by us or any agent, employee or third party providing services on our behalf (including a Third Party Supplier) except to the extent the foregoing limitation is prohibited by applicable law.

9. Limitation of Liability

Notwithstanding anything to the contrary herein, subject to any exceptions set forth in applicable law, our liability for all losses, damages, and other liabilities relating to or arising out of these Host Terms and the services provided hereunder (including, without limitation, with respect to property damage, damage to valuable or fragile items at the Property, personal injury, death) will be limited to the cost of obtaining replacement services or the amount of the Charges payable by you for our CleanKeyHosr service, within twelve (12) months up to the date on which the liability is calculated, whichever is the higher amount.

10. Access

You agree that by giving keys to your Property to CleanKeyHost you are allowing access to each of CleanKeyHost’s employees, contractors and agents access to your Property.

11. Miscellaneous

a) Each of the parties hereto warrants that it has the power to enter into the agreement set out in these Host Terms and has obtained all necessary approvals to do so.

b) The relationship between you and us is that of an independent contractor. We shall not be, act as, purport to act as, or be deemed to be, the agent, employee or partner of you as to any matter. No partnership, joint venture, association, alliance, or other fiduciary, employee/employer, principal/agent or other relationship other than that of independent contractor shall be created by these Host Terms, express or implied.

c) Each party acknowledges that these Host Terms, the Website Terms and Privacy Policy and any documents referred to therein (each as amended from time to time) contain the whole agreement between the parties hereto and that it has not relied upon any oral or written representations made to it by the other or its employees or agents. Nothing in this clause shall limit or exclude any liability for fraud.

d) The parties agree that these Host Terms are fair and reasonable. However, if any provision of these Host Terms is held not to be valid by a court of competent jurisdiction but would be valid if part of the wording was deleted, then such provision shall apply with such deletions as may be necessary to make it valid and the remaining provisions shall remain in full force and effect and these Host Terms shall be enforced in such manner as carried out as closely as possible the intent of the parties hereto.

e) No failure or delay by us in exercising any right or remedy provided by law or under these Host Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.

f) These Host Terms are governed by and construed in accordance with the laws of the State of Florida. You agree, as we do, to submit to the exclusive jurisdiction of the Courts in Miami­Dade County, Florida.

Service and Pricing

From key delivery to full management, cleankeyhost can take care of every aspect of your vacation rental.
We understand that our clients needs are different, which is why we have developed three great packages to suit your needs.

City: Los Angeles

KEY

CLEANKEY

CLEANKEYHOST

Check- In Guests
We will meet and greet guests to check them in, and hand- over keys.

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Info Guide
Guests will receive all the relevant Info required for smooth and enjoyable stay.

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Laundry
All linen and towels will be washed and prepared for each booking.

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Cleaning
Full cleaning Service, from top to bottom. Our expert cleaners specialise in vacation rentals.

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Photo Service
Professional photos of your rental, to help present it as best as possible and boost booking rates.

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Full Hosting
Listing management on our own airbnb account, taking care of all inquiries and guest screening.

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$49
Flatrate

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10-15%
of Booking + cleaning fee*

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20%
of Booking + cleaning fee*

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*Charged to guest directly via airbnb, VRBO or Homeaway.

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Sit back and Enjoy

Hear what our customers have to say about us:

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"I live away and this makes managing my rental extremely difficult. Cleankeyhost take care of everything, meaning I do not need to worry about a thing. I have also increased my earnings do to the great service they offer. Guests are always happy, and so am I."

Amanda Ross
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"My airbnb rentals were getting a little hard to manage by myself. Since using cleankeyhost.com, I have freed myself from the daily management chores, while increasing bookings month on month. I´d highy recommend them to anyone.

S. Sanchez
airbnb professional property management

"Simple, efficient, and a great professional service. My occupancy rates have gone up, due to the increase in 5-star reviews. This in turn has boosted my earnings. Highly recommended!"

James Soya

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